Refund policy

Our refund policy publicised and procedures deal with refunds is in accordance with Worldpay's website rules.

We have selected WorldPay to manage the processing of payments through our website.
WorldPay’s payment solutions are trusted and utilized by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use and have enabled customers to gain access to valuable products and services over the Internet.
With WorldPay, you are provided with a variety of options for payment for Nupafeed products. This includes Visa, Visa Debit, MasterCard, Maestro and American Express.

Money Back Guarantee

All refunds will be credited to the payment card used to make the order.

We will investigate any reasonable claims for refunds for unconnected calls or poor voice quality and refund customers within twenty-four hours.

We are committed to the security of your information and will investigate reported unauthorized usage of an order immediately and refund customers within twenty-four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.